Votails

Votails Refund Policy

Effective Date: May 15, 2026 Last Updated: May 15, 2026

This Refund Policy describes how refunds work for Votails subscriptions. It supplements our Terms of Service, which also apply.

1. All Purchases Are Processed by Apple or Google

Votails subscriptions (Plus and Premium) are sold and billed exclusively through the Apple App Store (iOS) and Google Play (Android). We do not collect, hold, or refund payments directly. All refund requests are handled by Apple or Google.

2. How to Request a Refund

2.1 Apple App Store (iOS)

  1. Visit reportaproblem.apple.com and sign in with the Apple ID used to make the purchase.
  2. Find the Votails subscription in your purchase history.
  3. Tap Report a Problem and select a reason.
  4. Apple will review your request. Apple makes the final decision.

You can also contact Apple Support at support.apple.com or 1-800-275-2273 (United States).

2.2 Google Play (Android)

  1. Open the Google Play app.
  2. Tap your profile icon → Payments & subscriptions → Budget & history.
  3. Find the Votails subscription and tap Refund if it is available, or Report a problem to contact Google.
  4. Google will review your request. Google makes the final decision.

You can also visit support.google.com/googleplay for more details.

3. Cancellation Versus Refund

Canceling a subscription is not the same as requesting a refund.

  • Canceling stops future renewals. You retain access to paid features until the end of the current billing period. No refund is automatically issued for the unused portion of the current period.
  • Refunding returns money for a past charge, subject to Apple's or Google's policies.

To cancel:

  • iOS: Settings → Apple ID → Subscriptions → Votails → Cancel Subscription
  • Android: Google Play → profile → Payments & subscriptions → Subscriptions → Votails → Cancel

Deleting the Votails app does not cancel your subscription. You must cancel through Apple or Google directly.

4. Automatic Renewals

Subscriptions automatically renew at the price and duration of the original purchase unless you cancel at least 24 hours before the end of the current period. You will be notified by Apple or Google before renewal where required by their policies.

For California residents and other jurisdictions with automatic-renewal disclosure laws, see the Auto-Renewal Disclosure in Section 4 of our Terms of Service.

5. Free Trials

If we offer a free trial, you will be charged for the subscription immediately at the end of the trial unless you cancel before the trial ends. To cancel a free trial, follow the cancellation steps in Section 3.

You may be eligible for only one free trial per Apple ID or Google Account.

6. Account Termination and Refunds

If your account is terminated by us for violation of our Terms of Service, Community Guidelines, or Acceptable Use Policy, you are not entitled to a refund for any unused portion of a paid subscription, except as required by Apple, Google, or applicable consumer law.

If your account is terminated by us through no fault of yours (for example, if we discontinue the Service), refund decisions for App Store and Google Play purchases still rest with Apple and Google under their own policies — but we will provide reasonable assistance with the request process, including confirming your subscription status and dates and providing supporting documentation for your request.

7. Other Circumstances

We understand that life circumstances can affect billing. While we do not process refunds directly, we are happy to:

  • Provide a documentation letter to support your refund request to Apple or Google
  • Help confirm subscription status and dates
  • Investigate apparent unauthorized charges in cooperation with Apple, Google, or law enforcement

Email jay.lash@lashdigitalsolutions.com with the subject "Refund Assistance."

8. Disputes

If you believe a charge is unauthorized or in error, contact Apple or Google first, then your payment card issuer. Filing a chargeback before exhausting platform refund options may result in account suspension while the dispute is resolved.

9. Changes

We may update this Refund Policy from time to time. Material changes will be announced via email or in-app notice.

10. Contact

Lash Digital Solutions LLC Attn: Jay Lash jay.lash@lashdigitalsolutions.com