Votails Terms of Service

Effective Date: May 15, 2026 Last Updated: May 15, 2026

These Terms of Service ("Terms") are a binding legal agreement between you and Lash Digital Solutions LLC, a Florida limited liability company ("Votails," "we," "us," or "our"), governing your use of the Votails mobile application and any related websites or services (collectively, the "Service").

By creating an account, installing, or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

These Terms contain a mandatory binding arbitration agreement (Section 16) and a class action and jury trial waiver (Section 17). Please read carefully.

1. Eligibility and Territorial Scope

The Service is offered only to residents of the United States. We do not target users outside the U.S. and our App Store and Google Play listings are limited to U.S. territories. If you are accessing the Service from outside the United States, you are doing so on your own initiative and at your own risk, and you are responsible for compliance with local laws.

You may use the Service only if:

You reside in the United States.
You are at least 18 years old.
You have the legal capacity to enter into a binding contract in your jurisdiction.
You are not a registered sex offender or convicted of a felony involving violence, fraud, or a sexual offense.
You have not previously been removed from the Service.
You are not located in, or a resident of, a country subject to U.S. sanctions, and you are not listed on any U.S. government denied-party list.
You will use the Service only for the lawful, non-commercial, personal purpose of meeting other adults.

We may verify your eligibility at any time and may terminate your account if you do not meet these requirements.

2. Your Account

2.1 Registration

You must provide accurate, current, and complete information during registration and keep it updated. Registration uses Sign in with Apple — we never ask you to create or share a password with us. You are solely responsible for the activity that occurs on your account and for keeping your device and the Apple Account you use to sign in secure.

2.2 One account per person

You may maintain only one account. We may suspend or remove duplicate accounts at our discretion.

2.3 Identity

Your photos and profile information must depict you and be accurate. Impersonation, catfishing, or use of misleading photos is grounds for immediate termination.

2.4 Notifications

By creating an account, you agree to receive transactional communications from us (account notices, security alerts, receipts, policy updates). Marketing communications are optional and require separate consent.

3. The Service

Votails is a mobile dating application that matches adult users based on pet compatibility alongside standard dating criteria. The Service is provided "as is" and is for personal, non-commercial use. We make no guarantee that you will find a match, form a relationship, or have any particular experience.

4. Subscriptions, Billing, and Auto-Renewal

4.1 Subscription tiers

We offer the following paid subscription tiers (all prices in U.S. dollars; the Service is offered only in the United States, and the price displayed by the Apple App Store or Google Play at the time of purchase controls):

Votails Plus — $14.99 per month, $29.99 per 3 months, or $49.99 per 6 months
Votails Premium — $29.99 per month, $59.99 per 3 months, or $99.99 per 6 months

Each option is an auto-renewing subscription of the stated duration; it renews at the same duration and price unless canceled as described in Section 4.4.

Features included with each tier are described in the app. We may modify features, pricing, and availability with reasonable notice.

4.2 Billing through Apple and Google

All paid subscriptions are billed through the Apple App Store (iOS) or Google Play (Android). Payment is charged to your Apple ID or Google Account at confirmation of purchase. We do not collect or store your payment card information.

4.3 Auto-renewal disclosure

Important: Subscriptions automatically renew at the same price and duration as the original purchase unless you cancel at least 24 hours before the end of the current period. Your account will be charged for renewal within 24 hours prior to the end of the period.

4.4 How to cancel

iOS: Open the Settings app → tap your Apple ID → Subscriptions → Votails → Cancel Subscription.
Android: Open the Google Play app → tap your profile → Payments & subscriptions → Subscriptions → Votails → Cancel.

Cancellation takes effect at the end of the current billing period. You retain access to paid features until that date. Deleting the Votails app does not cancel your subscription.

4.5 Free trials

We may offer free trials at our discretion. To avoid being charged, cancel before the trial ends. You may be eligible for only one free trial per Apple ID / Google Account.

4.6 Price changes

We may change subscription prices with at least 30 days' notice. Continued use after a price change becomes effective constitutes acceptance.

4.7 California Automatic Renewal Law

California residents: this is your automatic renewal disclosure as required by Cal. Bus. & Prof. Code § 17602. Your subscription will continue and your payment method will be charged at each renewal period until you cancel. You may cancel at any time as described in Section 4.4. To request a refund or further information, contact jay.lash@lashdigitalsolutions.com.

5. Refunds

Refunds are handled by Apple and Google in accordance with their policies. See our Refund Policy at votails.com/refund-policy for details. We do not separately process refunds.

6. User-Generated Content

6.1 Your content

You retain ownership of the photos, text, messages, and other content you submit ("Your Content"). You are solely responsible for Your Content and for ensuring you have the rights to share it.

6.2 License to Votails

By submitting Your Content to the Service, you grant Votails a worldwide, non-exclusive, royalty-free, sublicensable, transferable license to host, store, reproduce, display, perform, modify (for formatting and moderation), and distribute Your Content solely to operate, provide, improve, and promote the Service. This license terminates when you delete Your Content or your account, except (a) to the extent Your Content has been shared with others (e.g., messages already received), and (b) backups and audit copies retained as described in our Privacy Policy.

6.3 Your representations

You represent and warrant that:

You own or have the necessary rights to Your Content.
Your Content does not violate the rights of any third party (including copyright, publicity, or privacy rights).
Your Content complies with these Terms, our Community Guidelines, and our Acceptable Use Policy.

6.4 Content moderation

We may, but are not obligated to, monitor, review, remove, or refuse Your Content at our sole discretion. We are not responsible for Your Content or for any other user's content. We enforce our rules through human review, and we invest in moderation tooling as the Service grows, as described in our Safety Policy.

6.5 Reports and 24-hour response commitment

We provide in-app tools to report and block users. We commit to reviewing reports of objectionable content or behavior and taking action where appropriate within 24 hours of receipt, consistent with Apple App Store Review Guideline 1.2. Action may include removing content, warning the user, suspending the account, or permanent termination.

7. Acceptable Use; Community Guidelines

You agree to use the Service in compliance with our Community Guidelines (COMMUNITY_GUIDELINES.md) and Acceptable Use Policy (ACCEPTABLE_USE_POLICY.md), each of which is incorporated into these Terms.

Without limitation, you will not:

Use the Service for any unlawful, fraudulent, or harmful purpose
Harass, threaten, stalk, or impersonate any person
Post nudity, sexually explicit content, or content depicting minors
Solicit money, gifts, payments, or commercial services from other users
Use bots, scrapers, or automation to interact with the Service
Attempt to reverse-engineer, decompile, or extract source code
Interfere with the operation or security of the Service
Create multiple accounts to evade enforcement
Resell, rent, or sublicense access to the Service

Violation of these rules may result in immediate termination and reporting to law enforcement where appropriate.

8. Safety

Use of any dating service involves inherent risk. Votails does not conduct criminal background checks on users (unless and until we implement such a program and disclose it). You are responsible for your own safety when interacting with other users, both online and in person. See SAFETY_POLICY.md for safety guidance.

Important: We strongly recommend you do not send money or financial information to anyone you have met through the Service. Romance scams are common. If someone asks you for money, gift cards, cryptocurrency, or financial assistance — stop communicating and report them to us at jay.lash@lashdigitalsolutions.com.

9. Intellectual Property

9.1 Votails IP

The Service, including its design, code, name, logo, trademarks, and content (excluding Your Content and other user content), is owned by Lash Digital Solutions LLC and protected by U.S. and international intellectual property laws. We grant you a limited, revocable, non-exclusive, non-transferable license to use the Service for its intended personal purpose.

9.2 Feedback

If you submit feedback, suggestions, or ideas about the Service, you grant us an unrestricted, perpetual, irrevocable, royalty-free license to use them without obligation or compensation to you.

9.3 DMCA / Copyright complaints

If you believe content on the Service infringes your copyright, send a written notice to jay.lash@lashdigitalsolutions.com with the subject "DMCA Notice" including:

Your physical or electronic signature
Identification of the copyrighted work claimed to be infringed
Identification of the allegedly infringing material and its location (URL or in-app location)
Your contact information (address, phone, email)
A statement that you have a good-faith belief that the use is not authorized
A statement, under penalty of perjury, that the information is accurate and you are authorized to act on the copyright owner's behalf

Misrepresentations may result in liability under 17 U.S.C. § 512(f). Repeat infringers will be terminated.

10. Third-Party Services

The Service may include or link to third-party services (e.g., Apple/Google billing, AWS-hosted content, support resources). We are not responsible for third-party services and your use of them is governed by their own terms.

11. Termination

11.1 By you

You may delete your account at any time via Settings → Account → Delete Account, or by emailing us. Subscription cancellation is separate (Section 4.4).

11.2 By us

We may suspend or terminate your account at any time, with or without notice, if we believe you have violated these Terms, our policies, or applicable law, or if we cease offering the Service. You are not entitled to a refund of any unused portion of a subscription paid through Apple or Google, except as required by law or those stores' policies.

11.3 Effect of termination

Upon termination, your right to use the Service ceases immediately. Sections that by their nature should survive termination (including ownership, indemnity, disclaimers, limitation of liability, and dispute resolution) will survive.

12. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

WE DO NOT WARRANT THAT:

The Service will meet your requirements
The Service will be uninterrupted, timely, secure, or error-free
Any matches or interactions will result in any particular relationship or outcome
Other users are who they claim to be (we do not verify identity beyond optional photo verification)
Any content you encounter will be accurate, complete, or appropriate

You assume all risk associated with use of the Service, including meeting other users online or in person.

Some jurisdictions do not allow exclusion of certain warranties. In those jurisdictions, the above exclusions apply only to the maximum extent permitted by law.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

(a) IN NO EVENT WILL LASH DIGITAL SOLUTIONS, JAY LASH, OR ANY AFFILIATE, AGENT, OR CONTRACTOR BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING DAMAGES FOR LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OF (OR INABILITY TO USE) THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

(b) OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (i) THE AMOUNT YOU PAID US IN THE TWELVE MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (ii) ONE HUNDRED U.S. DOLLARS ($100).

(c) THESE LIMITATIONS APPLY REGARDLESS OF THE LEGAL THEORY (CONTRACT, TORT, STATUTE, OR OTHERWISE) AND EVEN IF A LIMITED REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

Some jurisdictions do not allow certain liability limitations. In those jurisdictions, the above limitations apply only to the maximum extent permitted by law.

14. Indemnification

You agree to indemnify, defend, and hold harmless Lash Digital Solutions LLC, Jay Lash, and our affiliates, agents, and contractors from any claims, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to (a) Your Content, (b) your use of the Service, (c) your violation of these Terms or applicable law, or (d) your interaction with another user.

15. Governing Law

These Terms are governed by the laws of the State of Florida, U.S.A., without regard to its conflicts-of-law principles. The U.N. Convention on Contracts for the International Sale of Goods does not apply.

16. Dispute Resolution

16.1 Informal resolution

Before filing any claim, you agree to first contact us at jay.lash@lashdigitalsolutions.com with a description of the dispute. We will attempt to resolve the dispute informally within 60 days.

16.2 Binding arbitration

If we cannot resolve the dispute informally, any dispute arising out of or related to these Terms or the Service will be resolved by binding arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules. The arbitration will be conducted in the English language. The seat of arbitration is the county of your residence or, at your election, Florida. Judgment on the award may be entered in any court of competent jurisdiction.

This arbitration agreement is governed by the Federal Arbitration Act, 9 U.S.C. § 1 et seq.

16.3 Exceptions to arbitration

The following are not subject to arbitration:

Small claims court actions for matters within that court's jurisdiction
Claims for injunctive or equitable relief to protect intellectual property
Disputes that cannot lawfully be subject to arbitration

16.4 Right to opt out of arbitration

You may opt out of this arbitration agreement by sending written notice to jay.lash@lashdigitalsolutions.com with the subject "Arbitration Opt-Out" within 30 days of first accepting these Terms. The notice must include your full name and account email. Opting out will not affect any other part of these Terms.

17. Class Action and Jury Trial Waiver

YOU AND VOTAILS AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. The arbitrator may not consolidate more than one person's claims or preside over any form of representative or class proceeding. To the extent applicable law would otherwise allow it, YOU WAIVE THE RIGHT TO A JURY TRIAL.

If the class action waiver is found unenforceable as to any portion of a claim, that portion will be severed and litigated in court, and the remaining claims will proceed in arbitration.

18. Mass Arbitration

If 25 or more individuals submit notices of arbitration raising similar disputes against Votails and represented by the same or coordinated counsel, the claims will be administered as a coordinated mass arbitration. Procedures and fees will be governed by AAA's Mass Arbitration Supplementary Rules.

19. Apple-Specific Terms (iOS only)

The following additional terms apply when you access the Service on an Apple device:

These Terms are an agreement between you and Lash Digital Solutions LLC only, not with Apple Inc.
Apple is not responsible for the Service or its content.
Your license to the Service is limited to use on Apple-branded products you own or control, in accordance with the App Store Terms of Service.
Apple has no obligation to provide maintenance or support.
Apple is not responsible for product warranty claims; if the Service fails to conform to any applicable warranty, you may notify Apple and Apple will refund the purchase price (if any). Apple has no other warranty obligation.
Apple is not responsible for addressing any claims by you or any third party relating to the Service.
Apple is not responsible for the investigation, defense, settlement, or discharge of any intellectual property claim arising from the Service.
Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.

20. Google Play-Specific Terms (Android only)

When you access the Service on Android, you also agree to the Google Play Terms of Service. To the extent of any conflict between these Terms and the Google Play Terms with respect to your use of the Service, these Terms govern except where Google Play's policies require otherwise.

21. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes via email or in-app notice at least 30 days before they take effect. Continued use after the effective date constitutes acceptance. If you do not agree, you must stop using the Service and may delete your account.

22. Miscellaneous

Entire agreement: These Terms, together with the Privacy Policy, Community Guidelines, Acceptable Use Policy, Safety Policy, Refund Policy, and End User License Agreement (EULA), constitute the entire agreement between you and Votails regarding the Service.
Severability: If any provision is held invalid, the remaining provisions remain in effect.
No waiver: Our failure to enforce any provision is not a waiver.
Assignment: You may not assign these Terms. We may assign them in connection with a merger, acquisition, or sale of assets.
No agency: No partnership, employment, or agency relationship is created by these Terms.
Force majeure: Neither party is liable for delays caused by events beyond reasonable control.
Notices to you: may be given by email, in-app notice, or posting on the website.
Notices to us: must be sent to jay.lash@lashdigitalsolutions.com.

23. Contact

Lash Digital Solutions LLC Attn: Jay Lash jay.lash@lashdigitalsolutions.com